FREQUENTLY ASKED QUESTIONS

CUSTOM-MADE AND SPECIAL ORDER QUESTIONS

Do you offer customization?

Our 18^th century period and inspired handcrafted designs are available in customizable sizes, details, and finishes, and may be scaled proportionately or tailored to meet your specific design needs. Custom items may also be ordered. Please visit our Bespoke page for further information.

What is your lead time for custom-made products and delivery time for in-stock items?

THE FEDERALIST lighting, mirrors and furniture are one-of-a-kind statement pieces hand-crafted to your exact specifications. As such, our lead times vary depending on the custom-made piece that’s ordered. Please contact us directly if you need an exact lead time for a particular piece.

Do you keep any items in-stock or does everything need to be specially-ordered?

All of our collection items are considered special orders, as they are handcrafted and made to order. In some instances, we may have an item on hand and available for display. Please contact us for a list of those display items we might have readily available.

Can your exterior lanterns be made for gas versus electric?

All of our exterior lanterns are made for electric only.

Are bulbs supplied with your lights?

Light bulbs are not provided for, as the type of bulb becomes a personal client preference with regard to coloring, bulb style, etc. The Federalist will provide information on the recommended wattage per socket. Fixtures can be used with dimmers and LED bulbs. When getting bulbs for dimming, be sure that the bulbs are compatible with your dimmer switches.

Do all your hung lighting products include a canopy and a chain?

A matching canopy and chain are supplied with all of our hanging lighting products. Additional hardware may sometimes be required for installation and is usually supplied by the customer’s electrician. All hanging light fixtures come with 3 feet of wire and chain. Additional wire and chain can be provided, upon request, at an additional charge.

Clients should make special note of the size of existing junction boxes to ensure that either a ceiling light’s ceiling plate/ ceiling canopy, or wall light’s backplate will cover it. Please always consult your installing electrician to ensure the correct size.

Can I get different candle-sleeves for a light fixture?

When available, the light fixture will be provided with the candle-sleeves shown on the fixture, on our website. In cases where supply may be limited, we will provide an alternative candle-sleeve. We do not sell candle-sleeves separately. Therefore, should a client want to change the color/style of the candle-sleeve or purchase additional candle-sleeves at a later time, we can refer you to suppliers that sell candle-sleeves, so that you can make a direct purchase.

What is the product care for brass fixtures?

Brass is an extremely durable material. We do not lacquer the majority of our brass finishes. Our finishes are living and breathing and will slightly patina over time to give it the charm and character indicative of the period and the craftsman's aging process. If lacquering is required, please advise us at time of ordering. Regular dusting should be sufficient to keep the fixtures clean. Excessive handling should be avoided as the oils and acid on fingertips can leave a residue on the surface. Cotton gloves are recommended when handling brass fixtures.

What is the product care for furniture?

It is recommended not to use any chemicals, waxes or polishes on the fine handcrafted furniture as chemicals may damage the finish. For routine cleaning, a soft, very-lightly damp cloth is suggested. Dusting with a dry cloth could scratch, so lightly spritz your cleaning cloth with water. Follow the grain of the wood as you dust to avoid cross-grain scratches. To care for your furniture, please do not use heavy or industrial-grade cleaners. They could strip the finish and compromise the integrity of the wood. Avoid putting hot and wet items directly on a table. Placemats, coasters and trivet plates are highly recommended.

Is there a choice of fabrics for upholstered products?

All upholstered products come upholstered in muslin, unless otherwise noted. We do not sell fabrics, however, can upholster any FEDERALIST item using the customer’s own material, for an additional charge.

SHIPPING AND HANDLING QUESTIONS

Where do you ship to and how are products shipped?

For shipments within the United States, shipping is done via UPS, FedEx, or a third-party shipping company, depending upon the size of the item being shipped. Shipping is done from our warehouse in Stamford, CT. Shipments within the United States must be inspected within 3-business days of receiving, and any damage reported at that time. The Federalist takes no responsibility for how the shipment is thereafter stored or handled at your home, job or project site, or a receiving warehouse that you have designated.

Therefore, it is important that the shipment is inspected within 3- business days of receiving.

For shipments outside of the United States, the client is responsible for procuring a freight forwarding service. The freight forwarder shall inspect the merchandise at our warehouse in Stamford, CT prior to picking up & packing, and the freight forwarder bears the responsibility for any damage that may occur while the shipment is in their possession. The Federalist can provide recommendations on freight forwarding service providers.

What is the cost of shipping and handling?

Shipping and handling is an additional charge for all of our FEDERALIST lighting, mirrors and furniture. The specific charge is determined by and will vary based on the actual product, weight, destination, and method of shipment.

What do measurements supplied actually refer to?

The measurement of any product is taken from its overall most extreme outer points. For example, if a measurement refers to the height of a lantern, the height is measured from the top of the top loop to the very bottom of the lantern, including any decorative features at the bottom. All dimensions are approximate and the dimensions of the actual product may vary slightly due to the hand-made nature of our lighting, mirrors and furniture.

ADDITIONAL QUESTIONS

What form of payment do you accept?

Please refer to our PAYMENT page for our payment policy and terms & conditions.

Where can I see your products in my area?

THE FEDERALIST online website is quite extensive and is the go to place to view the full array of our collection. We work with clients nationally, without a showroom and in many cases, we may have on-hand a sample item which we can send out for your review of our quality materials and hand-craftsmanship. Please contact us for details.

Do your exterior lighting fixtures withstand wet conditions?

All of our Exterior lighting products can be used in wet conditions. In addition to inland homes, our lighting fixtures have been a favorite of many homeowners living on or very close to rivers, oceans, and lakes.

Are products priced individually or by the pair?

All products are priced individually, unless otherwise noted.